Died and stuck on restart

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buffster69
Posts: 3
Joined: Wed Jul 12, 2023 12:51 pm

Died and stuck on restart

Post by buffster69 » Wed Jul 12, 2023 11:18 pm

Hi, I died and tried to go back to the beginning but I got stuck in a screen that says entering. I then deleted the save file that was not loading as well and I can now do nothing at all. I tried deleting the game and reinstalling. Help please
lb_admin_mjg
Site Admin
Posts: 7
Joined: Tue Sep 03, 2019 9:55 am

Re: Died and stuck on restart

Post by lb_admin_mjg » Thu Jul 13, 2023 6:27 am

Hello,

when you start the game, can you access the main menu or won't it let you do that?

regards
Mario
buffster69
Posts: 3
Joined: Wed Jul 12, 2023 12:51 pm

Re: Died and stuck on restart

Post by buffster69 » Thu Jul 13, 2023 1:00 pm

No it jumps straight tp the death screen. load game or go back to start
lb_admin_mjg
Site Admin
Posts: 7
Joined: Tue Sep 03, 2019 9:55 am

Re: Died and stuck on restart

Post by lb_admin_mjg » Thu Jul 13, 2023 7:42 pm

And from there - can you go back to start OR load (any) game?
I am asking because there are some debug options in the settings screen but without being able to access the settings screen this will not work :-(

which version do you play? iOS? Android? Steam?

Kind regards
Mario
buffster69
Posts: 3
Joined: Wed Jul 12, 2023 12:51 pm

Re: Died and stuck on restart

Post by buffster69 » Fri Jul 14, 2023 12:28 am

lb_admin_mjg wrote: Thu Jul 13, 2023 7:42 pm And from there - can you go back to start OR load (any) game?
I am asking because there are some debug options in the settings screen but without being able to access the settings screen this will not work :-(

which version do you play? iOS? Android? Steam?

Kind regards
Mario
Yes it goes directly to the load any game or back to start. I have no save game to choose and when you click back to start the screen just freezes at Entering.

also I am on steam
lb_admin_mjg
Site Admin
Posts: 7
Joined: Tue Sep 03, 2019 9:55 am

Re: Died and stuck on restart

Post by lb_admin_mjg » Fri Jul 14, 2023 6:07 am

ok, you can delete the game's preferences to resolve this.

on macos:

(User)/Library/Preferences/com.silversword-rpg.lootbox.plist

on windows:

you have to start "regedit" and go to HKEY_CURRENT_USER / Software / Gaida Internet Services /
there you can rename or delete the key "Lootbox" and the game will run again.

I know it's not nice - but until I have fixed the bug, I can't help any better.

BEFORE you delete any of these things, could you please send me the .plist file or Export the Lootbox key (right-click on the entry, export, save it, send me the file)? you can send it to lootbox@gaida.de

Then I could track down the problem and provide a solution for the future.

Very sorry that this happened :-(

kind regards
Mario
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